Refund Policy

General Information

Geek Code Lab owns and distributes intangible copyrighted digital products and services. We can not issue full refunds after product delivery or related services completion due to their nature. This policy clarifies refund cases and exceptional circumstances that make our product and services not eligible for a full or partial refund

Causes for a Refund

As an owner, distributor, and controller, Geek Code Lab may provide full or partial product and service refunds under exceptional circumstances. The reasons that make us honor customer refund requests are as follows.

Product Refunds

  • Non-delivery of the product. Due to the email provider’s mailing issues, users’ mail server errors, or spam settings, they might not receive our delivery emails. In this case, we recommend contacting us for assistance. Users must send written claims for non-delivery to our Billing Department at support@geekcodelab.com within 7 (seven) days from the order date. Otherwise, we consider the product received and downloaded.
  • Major defects. Although our review team thoroughly examines all products before publishing them on the marketplace, unexpected errors* may occur. Users should report such issues as bugs, critical errors, and functionality defects directly to product authors via submitting a ticket. The author has to rectify the error** or defect within 3 (three) business days. Suppose a defect is verified and the product author fails to fix it within 3 (three) business days from the date of the initial complaint email. In that case, a marketplace retains the right to issue a full refund*** without any compensation or reimbursements.

*Please note that we do not bear responsibility and do not satisfy any refund/exchange requests based on our products’ conflicts and incompatibility with any third-party software if users use plug-ins, add-ons, modules, scripts, extensions, etc., other than those specified as compatible in a product description. We do not guarantee that our products are fully compatible with any third-party programs and applications and do not support them in case of resulting issues.

Testimonial

Very usefool plugin!
Also very good support knowledge.
Response email time, less than an hour.
Happy to buy this product!
Thanks!

ioanniskava

Woocommerce Single Product Page Customizer - Plugin

Great Support

This plugin is easy to use and does exactly what it says it will. I had one small issue and the support was terrific!

allegraportage

Woo Donations - Plugin

It works perfectly. Very useful!!!

Thanks Geek Code, the plugin works perfectly, and they were very kind to customize something for us in seconds !! Amazing!

atlasinternational

Woocommerce Single Product Page Customizer - Plugin

This a great tool for any business that needs to control their stock output. For most businesses the plugin is perfect as it is, I required a slight customisation and the team were imminent in their response time and production of the adaptation. Would recommend to anybody and will not hesitate to do business with the team again.

joseph

WooCommerce Schedule Stock Manager - Plugin

Great Functionality and Support

This plugin does not have any analogs and works great for stores that want to automate restock function in specific internals automatically

Maximus Kuzminas

WooCommerce Schedule Stock Manager - Plugin

The support was absolutely awesome – thanks a lot for the help!
The plugin works the way I expected!

sarielg

Woo Donation - Plugin

Great plugin for simple donations, works well out of the box.

It had a couple of small issues with my custom shop setup but the developer fixed them very quickly when I contacted him. It’s nice to see good support from a developer.

Happy to support this guy. Buy the license.

g-man-jones

Woo Donations - Plugin

Had an issues where the field was not properly rendering on our site. The support team already rolled out an update solving this before I even had a chance to ask.

hedgie9

Woo Donations - Plugin

Fantastic plugin!

I tried the free version of the plugin and could see that the premium version was much better. So I went and upgraded to the pro version as soon as possible.

mortenz

Woo Donations - Plugin

I needed the ability to inject OG tags into the header of individual pages. Other plugins have a lot of other functionality that I do not need.

This plugin is light and sleek and that is all it does. One thing, and it does it well.

I did have to install Classic editor alongside my existing GoodLayers setup. So far it has worked perfectly. I recommend it. I am using version 5.8.2

Tech support was very responsive, and solved my initial issue with the installation I mentioned. Thank you!

johnbroberts

Insert Script In Headers And Footers - Plugin

wanted some image under add to cart button. Done.

I wanted some image under add to cart button. Done. Nice.

wp-newyman

Woocommerce Single Product Page Customizer - Plugin

Easy and effective.

It does what it claims. I could easily added some html (text and images) before add to cart button.

lents3d

Woocommerce Single Product Page Customizer - Plugin